Refund policy

14-Day Exchange Policy

We want you to be happy with your purchase. If you change your mind, we offer exchanges in accordance with the following policy.

1. Exchange Period

Exchanges are accepted within 14 days of the original purchase date.

Proof of purchase must be provided.

Items must be returned in their original condition, unworn, undamaged and with original packaging where applicable.

Exchanges are subject to stock availability.

2. Non-Exchangeable Items

For hygiene and personalisation reasons, the following items are not eligible for change-of-mind exchanges:

• Earrings.
• Custom-made or personalised jewellery.
• Engraved items.
• Special-order items.

3. Refunds

We do not offer refunds for change-of-mind purchases. Exchanges are available only in accordance with the conditions outlined above.

4. Faulty or Defective Items

If an item is faulty, defective, unsafe or does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the circumstances.