Shipping policy

SHIPPING POLICY

We take great care in preparing and packaging every jewellery order to ensure it reaches you safely. Please read our shipping policy before placing your order.

1. Order Processing

  • Orders are processed during our normal business hours.

  • Please allow 1–3 business days for in-stock items to be prepared for dispatch.

  • Custom-made jewellery, special orders and items requiring resizing or additional work may require longer processing times. Estimated completion and dispatch dates will be communicated where possible.

  • Orders may experience delays during public holidays, promotional periods or other busy periods.

Please note that processing times are separate from shipping and delivery times.

2. Shipping & Delivery

We offer shipping within Australia.

  • Delivery timeframes depend on the shipping service, destination and courier.

  • Estimated delivery times will be provided where available.

  • Delivery times are estimates only and are not guaranteed.

  • Customers are responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for delays caused by incorrect address details supplied by the customer, courier disruptions, severe weather or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping fees will be displayed at checkout or communicated to the customer before the order is finalised.

Any applicable express shipping fees or additional delivery charges will be communicated before dispatch.

4. Tracking Information

Where tracking is available, tracking details will be provided once the order has been dispatched.

Customers can use these details to monitor the progress of their delivery.

Please allow time for tracking information to become active after dispatch.

5. Lost, Delayed or Damaged Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us so we can assist with an enquiry.

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and item where appropriate.

We will investigate delivery issues and assist in accordance with our obligations under Australian Consumer Law.

6. Delivery Address & Missed Deliveries

Customers are responsible for ensuring their delivery details are correct when placing an order.

If a parcel cannot be delivered because the address provided is incorrect or delivery is unsuccessful, additional shipping charges may apply for redelivery where permitted by law.

Please ensure someone is available to receive the parcel if a signature is required.

7. Custom-Made & Special-Order Jewellery

Custom-made and special-order jewellery may require additional production time before dispatch.

Estimated completion and delivery timeframes will be provided where possible. These timeframes may change if additional work, supplier delays or design amendments arise.

Customers will be notified of significant delays where reasonably practicable.

8. Contact Us

If you have any questions about shipping, delivery or the status of your order, please contact our team for assistance.

We appreciate your business and thank you for choosing us for your jewellery needs.